Recently purchased a 2025 Toyota Sequioa TRD Pro from Lowe Toyota. First of all, the buying experience was much better than previous experiences at other dealers in the Middle Georgia area. After owning the vehicle for three weeks, found that there was a problem with the vehicle in how it was made at the factory. The accessory on the vehicle was causing a minor problem and I am a very picky customer. I dealt with Kevin Williams, the sales manager and made him aware of the problem. He had limited ability as the local dealer sales manager to handle a problem that was factory installed. However, he promptly came to a satisfactory solution for both of us. The accessory was removed and corrected the problem with the vehicle. By the way, I love the Sequoia, and this corrected the only complaint I had with the vehicle. He did what a manager is hired to do. He was presented with a problem and came to a solution in a prompt manner and I left the dealership satisfied. This is rare in today's market, especially with car dealerships. I want to thank Kevin for his help and would recommend Lowe's to anyone. Keith Martin

We went to purchase a vehicle with my wife after discussing pricing with Vince beforehand. He assured us we’d get the best price available if we came in. However, that wasn’t the case. From the moment we arrived, we didn’t feel welcomed—their expressions said it all. Vince stated “We are not Ford or Chevy with $10,000 discounts” (We weren’t asking for a $10,000 discount). We couldn’t come to an agreement so we thanked them, and left. As we were leaving, their General Sales Manager ran out and yelled at us, saying, “This is the #1 price we can give you. Toyota won’t let us sell vehicles to our liking. If you come back, we won’t give you that price.” I’ve never witnessed such unprofessional behavior, especially from a General Sales Manager at a Toyota dealership. After yelling at us, he stormed back inside. If you’re considering purchasing a vehicle from this dealership, be cautious. They’ll waste your time, mislead you about offering better prices, and resort to yelling when things don’t go their way—particularly their General Sales Manager, Kevin Williams.

I called to make sure the vehicle was available for sale after I drove from Atlanta, GA. The salesperson said the vehicle sold yesterday. They also said, "We have some other vehicles I can show you." I didn't trust them, so I drove back home—nothing but lies and drama.

I called to make sure the vehicle was available for sale after I drove from Atlanta, GA. The salesperson said the vehicle sold yesterday. They also said, "We have some other vehicles I can show you." I didn't trust them, so I drove back home—nothing but lies and drama.

Sam Alonso was very professional and went out his way with my purchase. (I was from out of state and had to fly in) Sam made sure all paperwork was ready and made sure I could get into financing quickly and that there were no discrepancies to deal with. The only issue faced was my own ignorance of the dealership hours, so I was not able to close the night I flew into Atlanta and had to get a hotel for the night. Sam offered help with this, but I declined out of recognition of his family and for that I am very thankful for the offer. I would do business again with Lowe Toyota and recommend them highly.

We were very pleased with our car buying experience. We came in not looking forward to car shopping. But we told James Snow what we were looking for and he found exactly the right car. The exact price, age, and payment We needed. We are enjoying our purchase completely. [ THANK YOU JAMES ].

They were very attentive and did everything that they promised in order to get the truck ready. No crap . I got the truck that I wanted and am very happy.

Sales staff to be trained on customer service. Very bad experience at Lowe Toyota in Warner Robins.

Great staff, great service, great experience! We were traveling through the state and had car problems, and they went above and beyond to assist us and take care of our problem.

Warning! If you want good service at a fair deal, do not go to Lowe Toyota! Two bad experiences with them and there will not be a third! They will not return calls and poor service! Butler Toyota in Macon is the place to go. If you go to Lowe Toyota, don’t complain because you have been warned!

Excellent customer service in the service department with Alexis Meeks! She is very knowledgeable and thorough and puts you at ease with her quick wit and humor. I will definitely bring all my car needs to her!

Took for service last Friday. Computers down so couldn’t do diagnostics or repairs. Promised a call when computers back up plus would order a part from Jacksonville. By following Tuesday no call; computer back up on Friday. Called left vmail with our service manager. No call back four hours later. Rescheduled for service this Thursday IF they order and have part. Promised a call to discuss and order. Now 1635, no call. Exceptionally poor from a company once renowned for Lean and Six Sigma efficiency.

Bad news on Service Center. My windshield wiper fluid was leaking out. Turns out the hose had been chewed by a rodent. Visible to the naked eye there was a hole in it. Service Center refused to work on my car unless they could charge me $150 for a diagnostic fee. I paid $150 for a $2 hose and a ,5 minute job. THAT won't happen again!

The sales staff is excellent! Jamey Harrelson was so helpful. I wanted extras and a specific color, Jamey got me exactly what I wanted. He was thorough about all the details and even linked my phone to my car. My price was fair on my trade in and very fair for my purchase. He and I both were happy with the deal! Too bad the service department is focused on gouging you automatically for a diagnostic fee, or refuse to service your car.

My husband and I purchased two new Toyota vehicles from Lowe Toyota in February 2023. The customer service was very good. It was because of this that we chose to deal with Lowe Toyota though another Toyota dealership quoted a tad bit lower price. We are confident that Lowe will provide very good service in the "after the sale" period as well